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Shopper Journey Reports

Zero Results Report

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Identify searches that yield no results, uncover unmet customer demands, and address gaps such as missing synonyms to reduce abandonment rates. By resolving these issues, merchants can prevent drop-offs and capture otherwise missed opportunities.

Search Report

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Analyze top and most relevant queries to better understand shopper intent. This report provides data on search volume, query types, and post-search refinement actions (e.g., sorting, filtering), enabling merchants to tailor search experiences effectively.

Expanded Searches Report

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Analyze shopper search patterns to identify emerging search phrases. Proactively configure synonyms and redirects to prevent “no results” pages, ensuring a seamless, continuous journey for your customers.

Keywords Report

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Gain a holistic view of search behavior with stemming search terms (e.g., “dress” vs. “dresses”). This report helps merchants expand their search index to capture a broader range of shopper queries and improve search accuracy.

Refinement Reports

Filters Report

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Discover which filter options (e.g., size, color) shoppers use most frequently to align inventory planning with customer preferences and enhance demographic targeting.

Sorts Report

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Track the most frequently used sorting options to streamline navigation and ensure product displays meet shopper priorities.

Campaign Optimization Reports

A/B Experiments Report

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Compare and analyze merchandising campaigns to determine which strategies drive the best results, enabling merchants to optimize conversion rates effectively.

Spell Correction Report

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Identify common misspellings in search queries and automatically correct them to ensure a smooth, uninterrupted shopping experience. By reducing search errors, merchants can maintain customer engagement and prevent potential sales loss from abandoned searches.

Average Order Value (AOV) Improvement Reports

Recommendations Report

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Gain insights into the performance of personalized recommendations, highlighting the products that drive engagement, increase conversions, and boost AOV.

“Searchspring’s reporting is super user-friendly, it’s easy for us to pull the insights we need to determine where we should focus our attention. If we’re not serving up the best experience in response to certain search terms, we can fix it quickly.”

Airi Sutherland

Head of Digital, THE UPSIDE

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